faq

Frequently asked questions

Is my reservation time a guarantee?


No, it is not. We will do our best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first.




What does this service cost?


Nothing. This scheduling service is absolutely free for patients.




Are walk-ins still allowed without checking in?


Yes! Walk-ins are always welcome, but we will see patients based on prior appointment.




Can I use Save My Spot even if I do not have insurance? What about Medicare or Medicaid?


Save My Spot is free for everyone. It does not matter what insurance you have or whether you do not have any.




Can I make one reservation for multiple people?


No. We can only see one patient per time slot. If more than one person needs to be seen, please reserve additional slots. You can view additional times by clicking on the blue drop down bar.




What if I make a reservation, and then start feeling a lot worse?


If you are feeling worse, do NOT wait for your reservation. Go to the nearest emergency room immediately. If you feel that your condition is ‘life threatening’, call 911 right away.




What happens if I'm late?


There is a 15 minute grace period. If you are later than that time frame, you may lose your spot in line, but can be seen on a walk-in basis.




I made a reservation, but now I cannot get there on time. Can I adjust my time?


Simply go online and make a new reservation. The system will automatically cancel your old one.




I don’t need to go to the clinic/get COVID testing anymore. How do I cancel my reservation?


Simply text “9” to the short code “34947” to cancel your reservation. If you have any difficulty with this, just call us and let us know you need to cancel your reservation.